Customer Service

 

Shipping

Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. EST) are typically processed and shipped within 24-48 hours. Once an order has processed, delivery time depends on the chosen shipping method. Shipping notifications are sent via email after package is shipped with tracking if available. Transit days are Monday – Friday with the exception of holidays. UPS packages are not delivered on weekends. USPS may deliver on Saturdays. If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination. Your credit card will only be billed when your order is shipped.

 

Privacy & Security

At Rags to Rockstar, our relationship with our customers is very important to us. We make every attempt to ensure your privacy and security. We collect customer specific information in an effort to communicate details about our products, services, and promotions. You should be assured that Rags to Rockstar will never disclose your identity or personal information to any third party, unless it is necessary to provide you with products or services from Rags to Rockstar.

 

Online Orders

When you place an order over our website, we will ask for your payment method preference, credit card account number, CVN, and expiration date (if applicable), name as it appears on your credit card, "bill to" address, shipping address, daytime phone number, and e-mail address. Some of this information may be stored in the form of a "cookie" in your computer. Cookies are small files that are stored on your computer. Your browser should give you the option to refuse cookies. Rags to Rockstar's web site requires that you have cookies enabled on your browser security settings.

We may also use your contact information from your online order to e-mail you newsletters that inform you of new products and special features at Rags to Rockstar, should you choose to opt-in. We may also offer you special promotions. To receive these e-mails is an option to each of our customers and can be set when placing an order or anytime when visiting our website.

 

Credit Card Safety

Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

To make sure you are accessing our secure server before you submit personal financial information, look at the URL or Address line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".

 

Special Offers

We will occasionally send members of our distribution list information and valuable offers by e-mail. Subscription to our list is completely voluntary. You may unsubscribe at any time. To unsubscribe from receiving e-mails, please click on the appropriate link at the bottom of the received e-mail. You can also contact us directly to unsubscribe from our e-mails.

 

Returns

Return Policy
Have a return? No worries. We want all of our customers to be satasified with their puchase. If you need to return or exchange part or all of your purchase from Rags to Rockstar, you may return or exchange the item(s) within 14 days of the purchase. In order to have your returns/exchange processed, please follow the "Returning Merchandise" steps. Purchased items are determined unreturnable if worn, washed, or have sustained damage by the customer. Your return item(s) may be exchanged for credit towards another Rags to Rockstar purchase or returned for a refund minus shipping cost.

Returning Merchandise


  1. 1. Download our Return Form (PDF)
  2. 2. Completely fill out Return Form.
  3. 3. Include original invoice with return.
  4. 4. Send Returns/Exchanges to:

Rags to Rockstar

Attn: Returns

4127 San Ysidro Way

Rockledge, FL 32955

 

Please note: We do not reimberse any shipping cost

you may incur when returning or exchanging item(s).

 

Contact

Contact Information

* Required Fields



Email Addresses


Customer Service:  Customer Service Email
Wholesale Inquiry:  Wholesale Inquiry

 

Pricing & Promotions

Rags to Rockstar strives to be as accurate as possible with its product descriptions and pricing information listed on RagstoRockstar.com. However, Rags to Rockstar does not warrant that product descriptions, pricing information, promotions, or other content on the Site is accurate, complete, reliable, current, or error-free. While we will use our best efforts to fulfill all orders, Rags to Rockstar cannot guarantee the availability of any particular product displayed on the Site. Rags to Rockstar reserves the right to discontinue the sale of any product listed on the Site and discontinue any promotion listed on the Site at any time without notice. If upon receipt of a product offered by Rags to Rockstar you find that it is not as described on the Site, your sole remedy is to return it in unused condition.

 

Size Chart


Size Chart